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Refund and Return Policy

A Soul That Dances Workshops

All bookings for workshops run by @asoulthatdances are final. Please read the following carefully before purchasing:

  • No Refunds: We do not offer refunds for change of mind, scheduling conflicts, or non-attendance for any reason.

  • No Transfers or Credits: Workshop bookings are non-transferable to another person, date, or event. We do not issue class credits.

  • In the Unlikely Event of Cancellation: If a workshop is cancelled by @asoulthatdances, participants will be offered a full refund via site credit/discount code.

  • In the event that a refund is issued, the processing/site fees will not be refunded. 

By booking a spot in any @asoulthatdances workshop, you confirm your understanding and acceptance of these terms.

​A Soul That Dances Merchandise

Thank you for shopping with A Soul That Dances. Our pieces are produced in small, intentional batches. Because of the nature of our offerings, we kindly ask that you read the following policy carefully before purchasing.

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All Sales Are Final

We do not offer refunds, exchanges, or store credits for:

  • Change of mind

  • Incorrect sizing or colour preference

  • Accidental or duplicate orders

  • Delayed delivery due to the postal service or customs

We encourage customers to choose carefully and reach out with any product or sizing questions before purchasing.

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Product Variations

As many of our items are handcrafted or made in limited runs:

  • Slight colour, print, or texture variations from photos are normal

  • We do our best to represent all items as accurately as possible

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Faulty or Incorrect Items

In compliance with the Consumer Guarantees Act 1993 (NZ), you are entitled to a replacement or refund if your item is:

  • Faulty or damaged through no fault of your own

  • Significantly different from the product description

  • Incorrectly shipped (e.g. wrong item)

To report an issue, you must contact us within 7 days of receiving your order.

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How to Request a Return for a Faulty Item

Please email us at asoulthatdances@gmail.com with:

  1. Your order number

  2. Clear photos of the issue

  3. A detailed description of the fault or error

We will assess your request and respond within 3–5 business days.

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Conditions for Returns (Faulty Items Only)

  • Items must be unworn, unwashed, and in original condition

  • Must be returned with any original tags or packaging (if applicable)

  • Return shipping is the responsibility of the customer unless otherwise agreed

  • We reserve the right to refuse a return if the item does not meet the conditions above

 

Shipping Delays & Delivery Issues

Please understand we are not liable for:

  • Delays caused by postal services or customs

  • Lost or stolen packages once dispatched
    We will always provide a tracking number and assist you in following up with the courier where possible.

 

Final Note

This policy is designed to balance consumer rights with the realities of running a small, purpose-led business. We appreciate your understanding, mindfulness, and support.

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